Refund Policy

Our refund policy and procedures for Sunflower AI subscriptions

1. General Policy

At Sunflower AI Technologies, we strive to provide high-quality AI image editing services. We understand that sometimes our service may not meet your expectations, and we offer a limited refund policy as outlined below.

By subscribing to our service, you acknowledge that you have read and agree to this refund policy.

2. Eligibility Criteria

Refunds may be considered under the following conditions:

Time Limit

Refund requests must be submitted within 7 days of the original purchase date.

Usage Limit

You must have used less than 50% of your allocated credits for the current billing period.

Valid Reason

Refunds are considered for technical issues, service unavailability, or dissatisfaction with core features.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind or buyer's remorse
Failure to read service descriptions before purchase
Prices differences due to promotions or discounts
Issues caused by user error or misunderstanding
Violation of our Terms of Service leading to account suspension
Refunds requested after the 7-day eligibility period
Accounts that have used more than 50% of their credits

4. Refund Process

Step 1: Submit Request

Contact our support team at support@layinsunflowerai.com with:

Your order number
Reason for the refund request
Description of the issue (if applicable)
Any supporting documentation

Step 2: Review Process

Our team will review your request within 2-3 business days and may contact you for additional information.

Step 3: Decision

We will notify you of our decision via email. If approved, refunds are processed within 5-7 business days.

5. Refund Processing

Processing Time

Approved refunds are typically processed within 5-7 business days from the date of approval. The refund will be credited back to your original payment method.

Currency and Fees

Refunds are processed in the original currency of purchase. Any transaction fees or currency conversion charges are non-refundable.

6. Special Circumstances

In exceptional cases, we may consider refunds outside the standard policy, including:

Technical issues preventing service access for extended periods
Billing errors or duplicate charges
Service outages affecting core functionality
Other circumstances at our sole discretion

7. Contact Information

For all refund-related inquiries, please contact:

Email: support@layinsunflowerai.com

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM HKT

Response Time: We aim to respond within 24-48 hours

Business Address: Sunflower AI Technologies, Hong Kong