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Refund Request

Simple 4-step process to request your refund

Step 1: Check Eligibility

Ensure your request meets our refund criteria:

  • •Requested within 7 days of purchase
  • •Less than 50% of credits used
  • •Valid reason for refund (technical issues, billing errors, etc.)

Step 2: Contact Support

Send us an email with the following information:

  • •Your order number
  • •Reason for refund request
  • •Description of the issue
  • •Any supporting documentation

Step 3: Review Process

Our team will review your request:

  • •Review within 2-3 business days
  • •May request additional information
  • •Decision notification via email

Step 4: Processing

If approved, we process your refund:

  • •Refund processed within 5-7 business days
  • •Credited to original payment method
  • •Email confirmation sent

Ready to Request Your Refund?

Contact our support team with your order details and reason for the refund request

support@layinsunflowerai.com

Processing Time: We will review your request within 2-3 business days

Refund Timeline: Approved refunds are processed within 5-7 business days

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM HKT

Important Notes

  • •Refund requests must be submitted within 7 days of purchase
  • •You must have used less than 50% of your allocated credits
  • •Include your order number and detailed reason in your email
  • •Refunds are processed to the original payment method

Need Help?

Check our refund policy for detailed eligibility criteria

View Refund Policy →

Common Issues

Technical problems, billing errors, or service issues

We're here to help resolve them quickly